About Time and Service
Do you have time? Tough question! The world we live in is fast-paced. The new technologies are intuitive. They provide us with what we want, when we want it, and all that with a touch of a finger. A touch is all we need to pass through gigabytes of information, all available in milliseconds. We can stop or speed up a film we are watching; we are trying to predict the weather for tomorrow or even the next couple of days. And since centuries we are measuring how long it takes us from point A to point B. We are trying to control time, to somehow cheat it. But, in one building in a quiet Zagreb street, there is a place where ˝speed˝ is the problem, which must be handled and time is the essence of everything.
The Marli service centre receives over 2000 watches per year, and each one of these watches has its own issue that needs a remedy: a new crown, new spiral, polishing, replacing batteries or general cleaning. You may imagine it like a medical spa centre for timepieces where our patient gets evaluated, diagnosed and expertly treated between the rounds of cleaning, polishing and handling situations one-on-one.
And while watches, and surely their owners, are spoilt due to this care, the Marli service centre offers something more. It is one of the last places where watchmaking (including the accompanying care for detail, high degree of mechanical know-how and a gentle touch and respect) is still regarded as a passionate art.