Privacy Policy
These privacy policies ("policies") explain how Marli d.o.o. Vlaška 13, Zagreb, (hereinafter: "Marli d.o.o.") collects, uses, and manages your personal data available on the website and accessible to Marli d.o.o. through the use of the website www.marli.hr.
Marli d.o.o. is dedicated to protecting and respecting your privacy. Please read these policies carefully to understand why and how we collect your personal data and how it will be used. Regarding the personal data we collect, Marli d.o.o. is the "data controller," meaning the entity that determines the purposes and means of processing personal data.
Marli d.o.o. as the service provider of the website www.marli.hr is committed to protecting privacy and personal data
If you want to contact us regarding these policies or your personal data, please use the following contact details:
Company name: Marli d.o.o.
Address: Vlaška 13, Zagreb
Emails: info@marli.hr
How and when do we collect your personal data?
Marli d.o.o. collects personal data for the purpose of concluding and fulfilling sales contracts, recording customer orders, unique user identification, business analysis, marketing, implementing reward systems, product delivery, preparing sales-related documentation, technical support, and authorization of payments via credit and debit cards.
More information about the situations and circumstances for collecting your personal data can be found below, in the section What will we use your personal data for? Remember that these are information about potential ways of using personal data that you may encounter when you visit our website, make a purchase with us, or use our services. In each of these cases, you will also receive clear additional information about the purpose of data processing, and in some cases, we will also need your explicit consent for processing.
We do not use your personal data for marketing purposes unless you tell us you agree. If you want us to send you details about our products, services, offers, and promotions, please subscribe to this when joining our Loyalty Program or subscribing to our newsletter. For more information, visit the Marketing and Loyalty Program sections below.
We treat your personal data as confidential data and protect it properly. Marli d.o.o. and/or our trusted partners.
What data do we collect directly from you?
When a user participates in certain activities on the website www.marli.hr such as subscribing to the newsletter, joining the loyalty program, opening a user account, using the online store, completing surveys, posting comments, publishing content, participating in competitions or prize games, sending feedback, requesting information about services, applying for a job advertisement, Marli d.o.o. may request the user to provide certain additional personal data. In that case, before providing additional personal data, the user is obliged to review these Privacy Policies and General Terms and Conditions and agree to their application regarding the additional data.
Depending on the types of activities, some of the requested data are designated as mandatory, and some as voluntary. If a user does not want to provide mandatory data for an activity that requires them, they will not be allowed to participate in that activity.
Marli d.o.o. collects and uses personal data to enable users to use services and activities through the website www.marli.hr, improve the operation of the website www.marli.hr, create a user database for the purpose of service improvement and/or marketing, contact users to deliver marketing notifications, enhance advertising and promotional activities, and analyze the use of the website www.marli.hr. Additionally, personal data may be used to resolve issues, perform administrative tasks, and establish contact with users.
On the website www.marli.hr, Marli d.o.o. collects the following personal data of data subjects: first and last name, password, phone number, address, email address, product shipping address, billing address, postal code, city, gender, date of birth, company and OIB only for companies.
Access to users' personal data may be held, in the performance of their scope of work related to sales contracts concluded by customers with Marli d.o.o. the following persons: legal entities involved in the execution of sales contracts such as delivery services, accounting services, IT support, marketing support, companies affiliated with Marli d.o.o., public authorities that require the delivery of personal data in accordance with binding regulations Marli d.o.o., about which Marli d.o.o. keeps prescribed records of processing activities.
What privacy rights do you have?
Marli d.o.o. respects that every user should have the ability to ensure the accuracy, completeness, and currency of their personal data. If a user believes that their personal data is incomplete, incorrect, or not updated, they can contact Marli d.o.o. by sending an email to info@marli.hr.
Please note that at any time you have the right from Marli d.o.o. to request the following:
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Marli d.o.o. you can ask which of your personal data is being used, and you can also request access to that personal data. You have the right to know the purpose of processing, which categories of your personal data we hold, the bodies or categories of bodies with whom we share your personal data, the retention period of the data, as well as the source of the data in cases where the data is collected indirectly. |
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You can contact us if you want a copy of some or all of the personal data we hold about you. |
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We want your personal information to be accurate and up to date. You can ask us to correct or remove information you believe is incorrect or outdated. |
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You can request to stop processing or even request deletion of personal data about you that we hold. If we need your personal data to perform some contractual obligation to you, Marli d.o.o. might cease to be able to perform such contractual obligations. Also, if your personal data is needed to fulfill certain legal obligations (e.g., tax obligations), your request may not be granted. |
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If you want to dispute the accuracy of the data, or we no longer need personal data for the purpose of processing but you need it to establish, exercise, or defend legal claims, or you have objected to processing on a basis we consider legitimate, you have the right to request restriction of the processing of personal data. |
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Remember that you have the right to object to the processing of personal data based on the legal basis that Marli d.o.o. considers legitimate. |
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If the processing is based on your consent or is carried out by automated means, you have the right to request from Marli d.o.o. data transfer to another data processor. |
To exercise any of the above rights, please use Marli d.o.o. contact details from the privacy section.
If you are not satisfied with how we have collected or used your personal data, you can file a formal complaint with the Data Protection Agency.
Where are your personal data stored?
The personal data we collect about you is kept in a secure environment. Your personal data is protected from unauthorized access, disclosure, use, modification, or destruction by any organization or individual.
Some data is still stored in paper form, but we tend to digitize all personal data we process. The processed data is stored in our premises and IT systems, but sometimes we store data on the servers of our trusted service providers.
Marli d.o.o. will ensure that users' personal data is kept in a secure place (which includes reasonable administrative, technical, and physical protection to prevent unauthorized use, access, disclosure, copying, or modification of personal data), accessible only to authorized persons Marli d.o.o.
The collected data for the purposes stated in these Rules will be stored only as long as necessary to fulfill the stated purposes. Your personal data will not be kept in a form that allows you to be identified longer than Marli d.o.o. reasonably considers necessary to achieve the purpose for which they were collected or processed. Marli d.o.o. will store certain personal data for the period prescribed by law or regulation that obliges Marli d.o.o. for data storage.
If you have given us consent, we will process your personal data until the consent is withdrawn. If you raise a justified objection to the processing of personal data based on legitimate interest, we will not process your personal data in the future.
If a judicial, administrative, or out-of-court procedure is initiated, personal data may be stored until the end of such procedure, including any possible period for filing legal remedies. Marli d.o.o. will store certain personal data for the period prescribed by law or regulation that obliges the data controller to retain the data.
Does Marli d.o.o. exchange data with third parties?
Privacy protection is important to us, so we will never share your personal data with third parties except for the purposes described in these Rules and General Terms and Conditions of Business.
As you know, Marli d.o.o. cooperates with other companies. This means that sometimes we share your personal data using secure IT systems. When we do so, the data is transferred to servers located in the EU or in a country that ensures an adequate level of protection in accordance with EU legislation.
In addition, we may provide your personal information to our trusted partners who maintain our IT system or provide services on behalf of Marli d.o.o.. For example, for marketing, finance, advertising, payment processing, delivery, and other services inside and outside Marli d.o.o.. These service providers are nevertheless required, under relevant contracts, to use the data entrusted to them only in accordance with our guidelines and solely for the purpose we have strictly defined. We also oblige them to adequately protect your data and to treat it as a business secret.
In some cases, our partners who provide services on behalf of or for Marli d.o.o. may process your data outside the European Union. However, the contracts we conclude with such entities oblige them to handle your data with special security measures in accordance with the regulations in force in the member states of the European Union.
Marli d.o.o. does not record or store users' transactional data required for card payments.
How long will Marli d.o.o. retain your personal data?
Marli d.o.o. will not retain your personal data longer than the period necessary to fulfill the purpose of their use. More information about retention periods for certain types of data can be found in the section on what we will use your data for?
What will we use your data for?
We may use your personal data in several different ways, mainly to fulfill our contractual obligations to you, but sometimes also to improve your shopping experience, for direct marketing, and for security reasons.
Order processing and service provision
When you make a purchase through the website, depending on the case, we may ask you to provide certain personal data necessary for the proper processing of your purchase.
The customer gives consent that Marli d.o.o. may process given personal data for its own records and statistics, for creating a customer database, informing about products and services, for delivery information, for sending promotional materials, improving customer relations, and enhancing services. Marli d.o.o. may provide the mentioned data to third parties for the purpose of contract execution, protection of user interests, and Marli d.o.o. and prevention of possible abuses, the need for better insight and understanding of individual user needs and requests, as well as developing the ability to provide all services with the highest quality Marli d.o.o. which result in increased user satisfaction.
Marli d.o.o. will retain personal data only as long as necessary for the purposes outlined in these Rules and General Terms and Conditions of Business.
To ensure that the products and services you purchase from us are delivered to the correct address, we share your personal data necessary for providing certain services with trusted external partners (e.g., your name, delivery address, and delivery messages you have specified – such as the time of day you want to receive the delivery).
Besides personal data, Marli d.o.o. may also request other data from users that cannot identify them and are not considered personal data (for example, data about website usage, computer, internet server, preferences, hobbies, interests, activities), and which Marli d.o.o. enables higher quality, more precise, and more personalized data selection for users, website improvement, and further targeting and customization of its content to users. Based on this data Marli d.o.o. learns information about which content is most popular among which users.
Cookies
We will retain and evaluate information about your recent visit to our website and how you used different parts of our website for analytical purposes, i.e., to understand how users use our websites.
In order to maintain the website and ensure that its functionalities are at the expected level, Marli d.o.o. uses a technology known as "cookies." Cookies are small files that we send to your computer and can access later. They can be temporary or permanent. Thanks to cookies, you can browse our pages without difficulty and display results that are relevant to you. Cookies show us what interests you and other visitors to our website, which helps us improve it.
Learn more about cookies in the Cookie Use Policy.
Other websites
This Privacy Policy applies only to the use and handling of data that Marli d.o.o. collects from users (respondents). Other websites accessible via the www.marli.hr website have their own privacy statements and data collection methods as well as ways of using and publishing them. If a user visits one or more other websites through the www.marli.hr website, Marli d.o.o. recommends users to review the data privacy statement of that site.
Marli d.o.o. is not responsible for the methods and working conditions of third parties.
Marketing and Loyalty Program
Marli d.o.o. would like to send you information about our products and services that you might be interested in. However, we may only send such marketing material if you choose to receive it. Please note that even if you have agreed to receive our marketing messages, you can unsubscribe at any time.
Entry into force and changes to the privacy policy
These Rules come into effect on 25 June 2024.
Marli d.o.o. reserves the right to modify and supplement the Privacy Policy and these will be published on the website.